Privacy Policy
Tianjin Pumps & Machinery Co., Ltd. (“CTP Pumps”, “we”, “us”, or “our”) operates the website ctp-pumps.com (the “Site”). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
1. Who We Are
Company Name: Tianjin Pumps & Machinery Co., Ltd.
Brand Name: CTP Pumps
Website: https://ctp-pumps.com
Address: No. 10 Guoyuan Nan Road, Beichen District, Tianjin, P.R. China 300400
Email: info@ctp-pumps.com
We are the data controller for the personal information collected through this Site.
2. What Information We Collect
We collect only the minimum information necessary to respond to your business inquiries and improve your experience on our Site.
2.1 Information You Provide Directly
Our Site contains three forms, each collecting the information necessary for its specific purpose:
Form 1 – Product Inquiry Form (general contact and quote requests)
| Field | Purpose |
|---|---|
| Full Name | To address you in our response |
| Email Address | To send our reply |
| Phone / WhatsApp | For follow-up via phone or WhatsApp if you prefer |
| Country | To understand your location and applicable regulations |
| Company | To understand your business context |
| Product Interest | To route your inquiry to the relevant product specialist |
| File Upload | To review technical specifications or drawings you wish to share |
| Your Message | To understand your product requirements |
Form 2 – Brochure / Datasheet Download Form (to access downloadable resources)
| Field | Purpose |
|---|---|
| Full Name | To identify the requester |
| Email Address | To deliver the download link or file |
| Phone / WhatsApp | For optional follow-up |
| Country | To understand your location |
| Company | To understand your business context |
| Pump Model Required | To provide the correct product documentation |
Form 3 – O&M Manual Request Form (for verified CTP customers only)
| Field | Purpose |
|---|---|
| Full Name | To verify your identity as a customer |
| Email Address | To deliver the requested manual |
| Phone / WhatsApp | For optional follow-up |
| Country | To understand your location |
| Company | To verify your company’s purchase history |
| Contract Number | To verify your status as a CTP customer |
| Manual Required | To identify the specific O&M manual to provide |
2.2 Information Collected Automatically
When you visit our Site, we automatically collect certain technical information through cookies and analytics tools:
- IP address (anonymized)
- Browser type and version
- Pages visited and time spent
- Referring website (how you found us)
- Device type (desktop, mobile, tablet)
This data is collected through Google Analytics and does not identify you personally.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to your product inquiry or quote request | Legitimate interest / Contract performance |
| Following up on your business inquiry via email, phone, or WhatsApp | Legitimate interest |
| Providing requested product brochures or datasheets | Legitimate interest / Contract performance |
| Verifying customer status and delivering O&M manuals to verified customers | Contract performance |
| Improving our website content and user experience | Legitimate interest |
| Analyzing website traffic patterns | Legitimate interest |
| Complying with legal obligations | Legal obligation |
We do not use your information for:
- Automated decision-making or profiling
- Selling or renting your data to third parties
- Sending unsolicited marketing emails (we only respond to your inquiry)
4. Cookies
Our Site uses cookies to function properly and to understand how visitors use the Site.
4.1 Types of Cookies We Use
| Cookie Type | Name | Purpose | Duration |
|---|---|---|---|
| Analytics | _ga, _ga_* |
Google Analytics – tracks page views and sessions | 2 years |
| Analytics | _gid |
Google Analytics – distinguishes users | 24 hours |
| Session | Session cookie | Maintains your session while browsing | Session |
4.2 Managing Cookies
You can control and manage cookies in several ways:
- Browser settings: Most browsers allow you to refuse or delete cookies. See your browser’s help documentation.
- Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on.
Please note that disabling cookies may affect the functionality of our Site.
5. Third-Party Services
We use the following third-party services that may process your data:
Hostinger (Web Hosting)
- Provider: Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
- Server location: Malaysia
- Purpose: Website hosting — all data submitted through our forms is stored on Hostinger’s servers in Malaysia before being accessed by our team in China
- Privacy Policy: https://www.hostinger.com/privacy-policy
- Data transfer safeguard: Standard Contractual Clauses
Fluent Forms (Contact Form Plugin)
- Provider: WPManageNinja LLC (plugin running on our self-hosted WordPress installation)
- Purpose: Powers the contact, download, and manual request forms on our Site; form submissions are stored in our WordPress database on Hostinger’s servers
- Data transferred: Form submission data is stored locally on our server — no data is sent to Fluent Forms’ own servers
- Privacy Policy: https://fluentforms.com/privacy-policy/
Google Analytics
- Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
- Purpose: Website analytics and traffic analysis
- Data transferred: Anonymized usage data (IP address is anonymized before storage)
- Privacy Policy: https://policies.google.com/privacy
- Data transfer safeguard: Standard Contractual Clauses (for EU users)
We do not use any advertising networks, remarketing tools, or social media tracking pixels.
6. Data Retention
We retain your personal data only as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact form submissions | 3 years | Business correspondence records |
| Email communication | 3 years | Business records |
| Analytics data | 26 months | Google Analytics default retention |
After the retention period, your data is securely deleted or anonymized.
7. International Data Transfers
CTP Pumps is based in Tianjin, China. When you submit information through our forms, your data follows this path:
| Step | Location | Description |
|---|---|---|
| Form submission stored | Malaysia | Data is held on Hostinger’s servers in Malaysia |
| Staff access & response | China (Tianjin) | Our team accesses the data to reply to your inquiry |
| Analytics processed | United States | Anonymized usage data processed by Google Analytics |
If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, your data may be transferred to and processed in Malaysia and China.
We ensure appropriate safeguards are in place for such transfers, including:
- Processing only the minimum necessary data
- Using Hostinger’s infrastructure which complies with international data transfer standards
- Implementing reasonable security measures (SSL/HTTPS, access controls)
- Responding to your rights requests as described below
For Google Analytics data, transfers to the United States are covered by Standard Contractual Clauses.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
For EU/EEA and UK Residents (GDPR / UK GDPR)
- Right of Access – Request a copy of the personal data we hold about you
- Right to Rectification – Request correction of inaccurate data
- Right to Erasure (“Right to be Forgotten”) – Request deletion of your data
- Right to Restriction – Request that we limit how we use your data
- Right to Object – Object to processing based on legitimate interest
- Right to Data Portability – Receive your data in a structured, machine-readable format
- Right to Withdraw Consent – Withdraw consent at any time (where processing is based on consent)
- Right to Lodge a Complaint – You have the right to complain to your local data protection authority
For California Residents (CCPA)
- Right to Know – What personal information we collect and how it is used
- Right to Delete – Request deletion of your personal information
- Right to Opt-Out – We do not sell personal information, so this right is not applicable
- Right to Non-Discrimination – We will not discriminate against you for exercising your rights
How to Exercise Your Rights
To exercise any of the above rights, please contact us at:
Email: info@ctp-pumps.com
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse, including:
- Secure data transmission (SSL/HTTPS)
- Limited access to personal data (only staff who need it to respond to your inquiry)
- Regular review of our data handling practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
10. Children’s Privacy
Our Site is intended for business professionals and industrial buyers. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
11. Links to Other Websites
Our Site may contain links to third-party websites (such as industry directories or partner organizations). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on this page
We encourage you to review this policy periodically. Continued use of our Site after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Tianjin Pumps & Machinery Co., Ltd. (CTP Pumps)
Email: info@ctp-pumps.com
Address: No. 10 Guoyuan Nan Road, Beichen District, Tianjin, P.R. China 300400
Website: https://ctp-pumps.com
We aim to respond to all privacy-related inquiries within 5 business days.